Returns & Exchanges Policy
At Wheel & Sprocket Outlet, we want you to be fully satisfied with your gear; if your purchase isn't the perfect fit, you can return unused items in their original packaging within 30 days of delivery. Please note that bicycles and safety equipment must be in brand-new condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original manufacturer packaging, ensuring all tags and manuals are included to avoid restocking fees.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing