Frequently Asked Questions
Everything you need to know about shopping at Wheel & Sprocket Outlet
Are the bicycles sold on your site brand new or used?
All products sold at the Wheel & Sprocket Outlet are brand new. We specialize in closeouts, overstock items, and previous season models, allowing us to offer premium cycling gear at discounted prices.
How are the bikes shipped and will I need to assemble them?
Bicycles are shipped in heavy-duty cardboard boxes and are roughly 85% assembled. You will typically need to install the front wheel, handlebars, pedals, and saddle. We recommend professional assembly at a local bike shop to ensure safety and performance.
What is your return policy for cycling gear and components?
We offer a 30-day return policy on most items. Products must be in new, unused condition with original packaging. Please note that bicycles that have been fully assembled and ridden may be subject to a restocking fee.
Do you offer international shipping for parts and accessories?
Currently, Wheel & Sprocket Outlet ships exclusively within the continental United States. This allows us to maintain competitive shipping rates and ensure timely delivery of oversized items like bike frames and wheelsets.
Do the products come with a manufacturer warranty?
Yes, as an authorized retailer, all new products purchased through our outlet store carry the full manufacturer's warranty. Documentation is included in the box with your purchase.
How can I ensure I am ordering the correct frame size?
Each bicycle listing includes a detailed size chart based on rider height and inseam. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.